How do I download a .har file for troubleshooting?

Tricent Support will sometimes ask you to send them a so-called .har file. The file is a recording of what happens in the browser in connection with an issue and can help our technical staff with  troubleshooting.

Here's how you create the file in commonly-used browsers.

Chrome

When you are in Tricent for Google Workspace at the page where the issue is occurring:

1. Click the ⋮ in the upper right corner and select More Tools
2. Click Developer Tools. This opens a side panel, that you keep open while recording the issue and downloading the .har file.
3. Select the Network tab.
4. Make sure the record button is red - if not, then click it.
5. Checkmark the box Preserve log.
6. Click the clear button .
7. Now reproduce the issue while the network requests are recorded.
8. Click the download button and save the .har file to your computer.

Safari

When you are in Tricent for Google Workspace at the page where the issue is occurring:

1. Go to the Develop in the top menu. If you don't see Develop in the menu, you can see how to turn it on in this article: Use the developer tools in the Develop menu in Safari on Mac.
2. Select Show Web Inspector. This opens a bottom panel, that you keep open while recording the issue and downloading the .har file.
3. Click the Network tab.
4. Reproduce the issue.
5. Click the Export icon to save the .har file to your computer.

Edge

When you are in Tricent for Google Workspace at the page where the issue is occurring:

1. Follow the instructions in this article.
2. Reproduce the issue.
3. Export the captured traffic as a .har file.